What is a virtual phone system?
A virtual phone system is a cloud-based phone service that allows businesses to make and receive calls using the internet instead of traditional phone lines. It includes features like call forwarding, voicemail, SMS, and doesn't require any physical phone hardware or installation. You can use it on any device - smartphone, computer, or tablet - making it perfect for remote teams and modern businesses.
How does a virtual phone system work?
The virtual phone system works by routing calls through the internet using VoIP (Voice over Internet Protocol) technology. When someone calls your business number, our system forwards it to any device you've designated - your mobile phone, desk phone, or computer. You can manage everything through our web dashboard or mobile app. It's simple, reliable, and works anywhere you have an internet connection.
What types of businesses can use a virtual phone system?
Virtual phone systems are perfect for: startups and entrepreneurs, remote teams, freelancers and consultants, real estate agents, healthcare providers, law firms, e-commerce businesses, small businesses, and any company that wants professional phone services without the cost and complexity of traditional phone systems. It's especially ideal for businesses with remote workers or multiple locations.
Do I need special equipment for a virtual phone system?
No special equipment is required! You can use our virtual phone system with any smartphone, computer, tablet, or even a traditional desk phone if you prefer. Everything is managed through our web platform or mobile app (available for iOS and Android). Simply sign up, choose your number, and start making calls immediately. No installation or technical expertise needed.
Can I keep my existing phone number?
Yes! You can port (transfer) your existing business phone number to our virtual phone system. The number porting process typically takes 2-5 business days, and we'll guide you through every step. We'll ensure there's no disruption to your business communications during the transition. You can also get a new number instantly if you prefer.
How much does a virtual phone system cost?
Our plans start at just $29/month for basic features with 1 number and 500 minutes. Our Professional plan is $59/month with 2 numbers and 1,500 minutes, and our Enterprise plan is $99/month with 5 numbers and unlimited minutes. All plans include voicemail, call forwarding, SMS capabilities, and no setup fees. There are no long-term contracts - you can cancel anytime.
What's the difference between local and toll-free numbers?
Local numbers have area codes (like 587, 403, 604) and give your business a local presence in specific cities. Toll-free numbers (1-800, 1-888, etc.) are free for callers to dial and give your business a national presence. Many businesses use both - a local number for their main market and a toll-free number for nationwide customers.
Can multiple people use the same phone number?
Yes! You can add unlimited users to your account and set up ring groups so multiple team members receive calls simultaneously. You can also create call queues, set up department extensions, and route calls based on business hours. This makes it perfect for teams and businesses of any size.
Is call quality reliable?
Yes! We use enterprise-grade infrastructure with 99.99% uptime. Call quality is excellent as long as you have a stable internet connection (we recommend at least 1 Mbps upload/download speed). Our system automatically adjusts to your connection quality, and we have redundant servers across Canada to ensure reliable service.
How quickly can I get started?
You can get started immediately! Sign up takes less than 5 minutes. Choose a new number and start making calls right away, or begin the porting process for your existing number (which takes 2-5 business days). There's no installation, no waiting for equipment, and no technical setup required. You'll be up and running in minutes.
