The short answer

A booking may show paid, unpaid or refunded. Cancelling an appointment does not necessarily return money, so verify both the booking and provider transaction.

Availability: Available to accounts with access to Booking System or Document Editor. Providers and advanced controls depend on account configuration.

Step-by-step

  1. Find the appointment

    Open My Bookings or appointment management and confirm customer, service, time, price and payment status.

  2. Match the transaction

    Confirm amount, currency and transaction in Stripe or PayPal before fulfilment or refunding.

  3. Cancel when appropriate

    Apply the cancellation policy, choose Cancel on the correct booking and verify its status.

  4. Refund separately

    Use an OfficeSpaces.co refund action if displayed; otherwise issue the refund from the connected provider dashboard.

  5. Verify and notify

    Confirm the provider refund and the expected booking payment state, then send an approved customer notice.

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