OfficeSpaces.co Support Centre
How can we help?
Clear, practical guidance for setting up your workspace, serving customers and getting more from the platform.
Browse all 97 guides below.
Try fewer words, browse a category below or contact support.
Browse by workspace
Start with the part of OfficeSpaces.co you are using. Every guide is written around a task, not internal terminology.
Getting Started
Set up your account and learn where the essential tools live.
3 guides →Application Builder & Automations
Configure products, build connected workflows and monitor automation activity.
10 guides →Website Builder
Design, publish and connect a professional business website.
34 guides →CRM & Contacts
Organize customers, imports and communication preferences.
19 guides →Phone, SMS & WhatsApp
Configure business communications and manage conversations.
4 guides →Unified Inbox & AI
Review customer conversations, AI suggestions, routing and safe follow-up work.
4 guides →Virtual Office & Mail
Manage virtual-office services and digital mail.
2 guides →Documents & E-Signatures
Prepare, send and monitor agreements.
13 guides →Booking & Appointments
Create booking pages and manage appointments.
7 guides →Ecommerce
Sell products and manage fulfilment from one workspace.
1 guide →Popular guides
The fastest routes through the most frequently configured platform workflows.
Use the Unified Inbox and customer timeline
Work through every customer channel and its exact-linked history from one accountable queue.
GUIDE 02Getting started with OfficeSpaces.co
Set up your account, orient yourself and choose the first workflow that matters.
GUIDE 03Create and publish a website
Build a site, review every page and publish a verified live version.
GUIDE 04Use WhatsApp messaging
Use the eligible WhatsApp pilot for conversations, approved templates and media.
GUIDE 05Create and send a signature request
Prepare an agreement, assign fields and send it to the correct recipients.
GUIDE 06Manage digital mail and forwarding
Review new mail and request the available pickup or forwarding action.
Troubleshooting shortcuts
OfficeSpaces Phone App
Take supported phone tools with you. Available now for Android on Google Play; the Apple App Store version is coming soon.
Getting Started
Set up your account and learn where the essential tools live.
Set up your account, orient yourself and choose the first workflow that matters.
Find navigation, notifications, account tools and product workspaces quickly.
Maintain accurate contact and company information without compromising account security.
Application Builder & Automations
Configure products, build connected workflows and monitor automation activity.
Use each Application Builder area for planning, configuration, automation and operational review.
Identify configured products, incomplete dependencies and the most useful next setup action.
Use the guided Builder cards and checklists to launch each connected business product.
Arrange workflow nodes on the canvas and connect them into a valid execution path.
Choose the correct event and outcome while respecting connected capability requirements.
Route records through true or false paths and schedule later actions with bounded delays.
Verify graph structure and capabilities before publishing an active workflow version.
Launch focused form and booking automations using guided templates and validation.
Confirm what ran, what is scheduled and which failures require operator attention.
Diagnose canvas, connection, validation and processing problems without creating duplicate work.
Website Builder
Design, publish and connect a professional business website.
Build a site, review every page and publish a verified live version.
Preview a complete theme before applying it to your website.
Attach your domain, use the DNS values shown for your site and verify HTTPS.
Select, rename and manage the correct website before entering the editor.
Learn where the editor panels, canvas controls and publishing actions are located.
Choose whether to add pages or replace the broader site design before confirming a template.
Inspect every important page at desktop, tablet and mobile sizes before publishing.
Place widgets on the canvas and use their controls to update the page structure.
Create a clean page hierarchy before filling it with content widgets.
Choose the right content or media widget for each part of a website page.
Add interactive business tools and verify their required configuration before publishing.
Organize pages into clear navigation and keep supporting pages accessible without clutter.
Manage page names, URLs, status and ordering from one searchable panel.
Improve page clarity for people and search systems without repeating or stuffing keywords.
Find, upload and reuse images while keeping the media library organized.
Add coordinated page sections faster and adapt them to your website content.
Use AI to accelerate drafting while keeping final content accurate and on brand.
Create an accessible form that asks only for information the business genuinely needs.
Send reliable internal notifications and appropriate customer confirmations after submission.
Send form data to an approved destination and verify the field mapping end to end.
Protect forms from abuse and review or export submissions without losing customer data.
Structure repeatable content once and connect it to supported website widgets.
Initialize ecommerce and confirm the store workspaces are ready before adding storefront widgets.
Connect accurate product data to the storefront components customers use to purchase.
Process valid orders and keep shipping and fulfillment status accurate for customers.
Publish useful site-specific articles and control their content, images and search metadata.
Create targeted website actions and verify their trigger conditions before publishing.
Create useful popups that appear at the right time without overwhelming visitors.
Use the advanced code workspace carefully when standard widgets are not sufficient.
Extend a page with trusted code while controlling where each library or script loads.
Publish an accurate list of canonical public pages for search-engine discovery.
Move reviewed changes live, remove a site from public access or download its HTML export.
Review website traffic trends from the correct site card and reporting period.
Use safe checks before destructive actions when the editor or published site behaves unexpectedly.
CRM & Contacts
Organize customers, imports and communication preferences.
Keep customer details organized and easy to find in the CRM.
Prepare clean contact data and review field mapping before import.
Respect contact preferences for email and SMS marketing campaigns.
Understand where every customer-management tool is located.
Build a useful customer record with sales and follow-up context.
Extract contact details from an image and review them before saving.
Keep customer stages and follow-up dates current for a reliable pipeline.
Narrow the customer table without changing contact data.
Import customer data using the supported CSV structure and review AI filtering.
See a contact’s linked messages and calls without leaving the customer record.
Start an authorized customer call or SMS directly from the customer row.
Launch related webinar and document tasks from the correct customer.
Connect a verified SendGrid sender before using CRM email tools.
Build and preview reusable personalized email content.
Send compliant bulk email to an eligible CRM audience.
Choose the correct recipient mode for a one-off or segmented email.
Apply one customer-level suppression across bulk email and SMS campaigns.
Arrange supported actions into a saved workflow and run it for the correct contact.
Preserve useful evidence and diagnose common CRM failures safely.
Phone, SMS & WhatsApp
Configure business communications and manage conversations.
Choose a number, configure basic routing and complete required registrations.
Manage text conversations, message status and supported media attachments.
Use the eligible WhatsApp pilot for conversations, approved templates and media.
Install the Android app and sign in with your OfficeSpaces.co account.
Unified Inbox & AI
Review customer conversations, AI suggestions, routing and safe follow-up work.
Work through every customer channel and its exact-linked history from one accountable queue.
Use grounded AI suggestions as reviewable assistance while a person controls every customer action.
Prepare explainable routing and approval-first follow-ups with readiness, consent and audit controls.
Audit speaker transcripts and translations against immutable source material before approving their use.
Virtual Office & Mail
Manage virtual-office services and digital mail.
Documents & E-Signatures
Prepare, send and monitor agreements.
Prepare an agreement, assign fields and send it to the correct recipients.
Review signer progress, reminders and the completed agreement.
Understand the complete path from document creation to completion.
Choose and assign the right field for every signer response.
Make sure the correct people receive and complete the correct fields.
Connect and test the merchant provider used by paid agreements.
Make payment a controlled part of the signature workflow.
Test both payment timings without using a real contract or customer.
Understand signer progress and resolve the correct outstanding step.
Use the complete record to decide whether an agreement workflow finished.
Use the least access and personal data required for the agreement.
Catch signature and payment mistakes before recipients receive them.
Check document, recipient, provider and audit evidence without exposing secrets.
Booking & Appointments
Create booking pages and manage appointments.
Create a public booking experience with accurate services and availability.
Keep appointments accurate and customers informed when plans change.
Connect your merchant account so customers can pay while booking.
Make a service free, paid in full or payable with a deposit.
Verify the complete booking checkout without charging a customer.
Verify booking, cancellation and refund outcomes independently.
Check credentials, service settings and provider evidence in order.
Ecommerce
Sell products and manage fulfilment from one workspace.
Still need a person?
Tell our support team what happened, including the exact error, time and account involved.