The short answer

Use the Messages area of the phone dashboard to select a contact or number, send a message and review incoming replies in the same conversation.

Availability: Available to accounts with access to this workspace or feature.

Step-by-step

  1. Open Messages

    Go to the phone dashboard and select the Messages area.

  2. Choose a conversation

    Open an existing contact or start a permitted conversation with a valid mobile number.

  3. Write and send

    Enter the message, attach a supported file when needed and send it.

  4. Review status and replies

    Watch the conversation for delivery status and incoming messages.

  5. Open or download media

    Use the attachment controls on supported incoming images, video or audio.

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