The short answer

Email delivery requires valid sender configuration and a clear recipient. A saved form does not prove that an external email provider accepted the message.

Availability: Available to accounts with Website Builder access. Some tools depend on the selected plan, site role or connected service.

Step-by-step

  1. Open the Email tab

    In Form Builder, select Email and review notification and automatic-reply settings.

  2. Configure the sender service

    Add the account’s own SendGrid API key where requested and keep it private.

  3. Set internal notifications

    Choose the correct recipient and template content, including enough submission context to identify the form.

  4. Configure the auto reply

    Enable an automatic reply only when the form collects a valid email address and the response is appropriate.

  5. Run delivery tests

    Submit the published or preview form and check the submission record, internal inbox, customer inbox and spam folder.

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