The short answer

Order management connects customer, payment, shipping and fulfillment information. Verify the order and payment state before preparing or marking anything fulfilled.

Availability: Available to accounts with Website Builder access. Some tools depend on the selected plan, site role or connected service.

Step-by-step

  1. Open Orders

    Choose Orders for the correct website. If the panel reports it is unavailable, do not accept live orders until access is restored.

  2. Review the order

    Confirm customer, products, quantities, payment state and delivery method.

  3. Check shipping

    Verify website shipping settings, package information and any live carrier quote before purchasing or recording shipment.

  4. Fulfill the order

    Prepare the correct items, add available tracking or fulfillment details and update status only after the action occurs.

  5. Verify customer-facing status

    Confirm the order record and any notification reflect the correct fulfillment outcome.

Was this guide helpful?

Send feedback about this guide