The short answer
Use the contact marketing preference controls to exclude a customer from promotional email or SMS campaigns. Operational messages may be handled separately when they are necessary to provide a requested service.
Availability: Available to accounts with access to this workspace or feature.
Step-by-step
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Open the customer record
Find the customer in CRM and open their details.
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Locate communication preferences
Review the email and SMS marketing controls on the contact.
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Apply the suppression
Turn on the appropriate opt-out or suppression setting and save it.
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Confirm before campaigns
Verify the customer is excluded when preparing the next marketing audience.
Frequently asked questions
Does this stop every account message?
Marketing suppression is intended for campaigns. Necessary transactional or service messages may be governed separately, depending on the service and consent.
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