The short answer
The Customer Details switch protects a contact from bulk email and SMS campaigns. It does not block transactional or direct one-to-one messages.
Availability: Available to accounts with Customers CRM access. Communication, AI and provider features require their related services and permissions.
Step-by-step
-
Open Customer Details
Find the intended customer and choose the details action.
-
Find the suppression switch
Locate Exclude from marketing campaigns beneath the customer information.
-
Enable and confirm
Turn it on and wait for the saved status message.
-
Understand the scope
Bulk email and SMS campaigns exclude the customer; necessary transactional and direct messages are unaffected.
-
Restore only with valid consent
Turn suppression off only after recording a valid new opt-in under your organization’s consent process.
Was this guide helpful?
Send feedback about this guide